Last updated: 17/4/2026
We want you to be satisfied with your purchases on Kartlenz. If you are not entirely satisfied with your purchase, we're here to help.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products, and personal care goods. We also do not accept returns for hazardous materials, flammable liquids, or gases.
If you have any questions on how to return your item to us, contact us.