Shipping Policy

Last updated: 17/4/2026

1. General Information

Kartlenz connects you with local sellers and independent delivery partners. All orders are subject to product availability and delivery partner availability in your area.

2. Delivery Locations

Items offered on our platform are currently available for delivery to addresses within defined regions. Some remote areas may have limited access or longer delivery times.

3. Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order.

4. Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page.

5. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at support@kartlenz.com.

6. Missing Items

If any items are missing from your order, please notify us within 24 hours of delivery. We will investigate the issue and process a refund or replacement.